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Terms & Conditions

These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice.  Your use of eCat.pk following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Free Home Delivery within Pakistan

Your order should be delivered within 2-3 business days via Courier companies . some time it may take up to 5 additional days for remote rural locations. Orders placed by 12:00 noon will be shipped the same day and after that is will be dispatched the next day.

Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.

If you do not receive your order within the above time frame please contact us  so we can follow it up with the courier company.

Copyright and Trademark

material on this website is replica its not original branded suits , but not limited, images files which is subject to the copyright and trademark rights of  respected brand owners.

Shipping and cash on delivery

We offer Free home delivery and cash on delivery only in Pakistan for International delivery requires that you make the payment at the time of purchase.

  • Direct Bank Transfer
  • Transfer of funds via Western Union

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.  All purchases from this website are made pursuant to a shipment contract. All customers are hereby notified that as per the terms and conditions of COD, the courier company will not allow the customer to open the package before payment. You, as a customer, have the right to return the package only after payment and acknowledgment of the delivery to the courier company.

If you want to return the package you will need to notify us after payment to the courier and then you will need to send us back the package at your own expense for return or exchange.

Note: Please do not force the delivery person from the courier company to open the package before you make the payment as it is against the rules of the COD in Pakistan.

Exchange and Refund Policy

New, unused full-price merchandise purchased at store retail store may be exchange at any boutique with an original receipt within 7 days of purchase. After 7 days, the merchandise may not be exchanged.

We offer a no-refund policy on all merchandises, however, for merchandise qualifying for an exchange, item may be exchange for store credits which may be used at our Singapore outlets only.

Merchandise on sale may not be exchanged or returned. All merchandise must be returned in sellable condition, otherwise, an exchange would not be allowed.

We reserve the right to reject any form of exchange without the original receipt.

Exchange and Refund Policy

If you are not satisfied with your purchase, please return it to us within 7 days of your purchase, and we will gladly issue a refund or process an exchange maximum within a week of receiving the returned goods.

Items must be unworn, unwashed, undamaged and unused with all original tags attached for a return to be acceptable.

Refunds

Once we have received your return package and you have provided us with either your bank account or any other means to receive your money back, your refund will be processed within 7 business days. In the case of bank transfer, please allow another 2 to 4 business days for the amount to be credited to your bank account.